Our policies and procedures

Customer service

We are committed to providing a high quality, accessible and responsive service to businesses and the community. However, if you believe that things have gone wrong, please send us your complaints and comments. We will take them seriously, and we give all our staff guidance on how to deal with complaints.

Delivering our services

Our delivery partners help us to deliver the Department’s strategic priorities.

Recruiting and employing staff

• Civil Service Code (external link)
• Information on BIS Equality Schemes
• Diversity Strategy
• Diversity Statement

Health and safety

Health & Safety Policy Statement (PDF, 84KB)

Current vacancies

• BIS vacancies are advertised on the Civil Service Jobs website
• The Department is responsible for some 70 Non-Departmental Public Bodies (NDPBs). Information on Public Appointments to NDPBs.

Codes of practice and memoranda of understanding

The Code of Practice on Guidance on Regulation sets out the rules for guidance on legislation which will have a significant effect on business and the third sector.

Freedom of Information and Data Protection Acts

Requests for information which is not routinely released are subject to the provisions of the Freedom of Information Act. It is the Department general policy not to charge for the provision of information under the FOI Act nor to charge for administering subject access requests under section 7 of the Data Protection Act. 
 

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